Shipping & Returns
Shipping Policy
Shipping is FREE for Orders Above Rs.499.00. Cash on Delivery (COD) Charges
Rs. 50.00 Applicable on All Orders for Payment to be made in Cash at the time of delivery. All the orders are shipped within 48 Hrs post Order Verification & Confirmation. We Ship Across India to more than 12,000+ pin codes. COD (Cash on Delivery) Facility is Available at most of the locations. However at few pin-codes if this facility is not available, we will inform you at the time of Order Confirmation. In that case, you will have to either do Bank Transfer or Pay by Credit/Debit Card.
Normally you receive the products in 5 to 6 working days, however due to unforeseen circumstances slight delay may happen sometimes and we request our customers not to
You can Track your Order Online against your Order. We also send you Shipment Details. However, if there is any issue or delay regarding your shipment. do not hesitate to Contact us at 09819222382 or email us at info@xxxxxxxxx.com with your Order No. and Shipment Tracking No. & our Team will Get in Touch with you.
Return & Exchange Policy
"Health Max Store" wants you to happy with your New Purchase. However if there is any problem with the product you purchased, you can Request for Return. The Request for Return should be made within 7 Days from the date you receive it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and with original invoice.
Refunds (if applicable)
We will also notify you of the approval or rejection of your refund. Also the amount eligible for refund will be informed after analyzing the reason for return. In case its found that the return is due to a reason given by the customer which is beyond our control or customer want to return the product for no reason, the shipping and other charges will have to be borne by the customer.
Cash on Delivery (COD) Charges shall be Not be reimburse to you for any return reason. This charges shall be solely borne by Customer only.
Once your return is received and inspected, we will send you an email or WhatsApp to notify you that we have received your returned item. Once you are approved for refund, then your refund will be processed, and a credit will automatically be applied to your account after you provide us Bank Details or we will provide you BBB Store Credit Vouchers which you can redeem on your next purchase. The decision on method of refund will be solely at our discretion after discussion with the customer.
Kindly note that if you Order in Bulk Quantity (More than 10 pcs) of Single Product, the decision to accept the return will be exclusively ours. To avoid mutual hardship and dissatisfaction we request you to order less quantity and be satisfied with the product before ordering in Bulk Quantity.
Late or missing refunds (if applicable)
If you don't received a refund, first check your account at our store for "Store Credit" or your " Discount Voucher" of equivalent amount. In case of transfer to your Bank, please recheck your bank account again. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@solarfornature.com.
Return Shipping (if applicable)
To return your product, we can arrange a Reverse Pick-up or you can send your product to address given in Invoice of That’s Wow Store, Plot No 130, Shop C2, Jawahar Nagar, Goregaon West, Mumbai - 400104. In case we receive damaged product in return, it will be analyzed by our team and relevant decision will be taken based on the truth behind the damaged return.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping a fragile or expensive item, you should consider using a traceable shipping service. We don’t guarantee that we will receive your returned item. Goods need to be properly packed for shipping back. It's advisable to take a picture of product before shipping it back. Damages due to reverse shipping will have to be borne by you, so the packing needs to be proper and damage-proof.